Account access
Get help signing in, verifying your email, recovering access, or understanding third-party login options.
- Password or login issues
- Email verification
- Google or other provider sign-in
We are here to help
Support
Find contact options, common help topics, subscription guidance, and Supernapse legal resources.
Support contact
For product, account, billing, or privacy questions, email us and our team will help route your request.
For faster help
A little context helps us understand what happened and respond with the right next step.
- Use the email address connected to your Supernapse account when possible.
- Include the device, operating system, and app version if you are reporting a technical issue.
- Describe what you expected, what happened, and any error message you saw.
- For billing questions, include whether the subscription was started through the App Store, Google Play, or another checkout.
Common help topics
These are the requests users most often need help with while setting up and studying in Supernapse.
Study material imports
Troubleshoot uploads and content conversion for PDFs, documents, images, YouTube videos, and pasted text.
- Supported file types
- Upload failures
- Slow or incomplete processing
AI summaries, flashcards, and quizzes
Learn what to do when generated study materials need adjustment or when a result does not match the source.
- Adjusting a card or question
- Improving source quality
- Reporting inaccurate results
Exports and study access
Find help exporting summaries, flashcards, and quizzes so your materials stay available outside the app.
- PDF and document exports
- Missing exported content
- Accessing materials across devices
Privacy and data requests
Ask about personal data, account deletion, marketing consent, and how Supernapse protects your information.
- Account deletion
- Consent withdrawal
- Data access or correction
Product feedback
Send ideas, report confusing workflows, or tell us what would make your study routine easier.
- Feature requests
- Usability feedback
- Content quality feedback
Subscription guidance
After the free preview, using Supernapse requires a subscription made in the app (App Store or Google Play), which starts with a 7-day free trial. To avoid being charged, cancel in the store before the trial ends. How you manage it depends on where you started it.
- If you subscribed through the Apple App Store, manage renewal, cancellation, and refunds in your Apple account settings.
- If you subscribed through Google Play, manage renewal, cancellation, and refunds in your Google Play subscriptions.
- Canceling a subscription stops future renewals, but access may continue until the end of the current billing period.
- Deleting your Supernapse account does not automatically cancel an active store-managed subscription.
- If you are unsure where your subscription started, contact support using the account email tied to your subscription.
- For billing or refund questions, include the platform used for payment and any receipt or order identifier available.
Important: Before deleting an account, cancel any active subscription through the store or checkout provider where it was created.
Legal resources
Review the policies that explain how Supernapse handles data, service access, AI features, subscriptions, and user responsibilities.