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Support

Find contact options, common help topics, subscription guidance, and Supernapse legal resources.

Support contact

For product, account, billing, or privacy questions, email us and our team will help route your request.

A little context helps us understand what happened and respond with the right next step.

Use the email address connected to your Supernapse account when possible.
Include the device, operating system, and app version if you are reporting a technical issue.
Describe what you expected, what happened, and any error message you saw.
For billing questions, include whether the subscription was started through the App Store, Google Play, or another checkout.

These are the requests users most often need help with while setting up and studying in Supernapse.

Get help signing in, verifying your email, recovering access, or understanding third-party login options.

Troubleshoot uploads and content conversion for PDFs, documents, images, YouTube videos, and pasted text.

Learn what to do when generated study materials need adjustment or when a result does not match the source.

Find help exporting summaries, flashcards, and quizzes so your materials stay available outside the app.

Ask about personal data, account deletion, marketing consent, and how Supernapse protects your information.

Send ideas, report confusing workflows, or tell us what would make your study routine easier.

Some Supernapse features may require a paid subscription. Subscription management depends on where you started the subscription.

If you subscribed through the Apple App Store, manage renewal, cancellation, and refunds in your Apple account settings.
If you subscribed through Google Play, manage renewal, cancellation, and refunds in your Google Play subscriptions.
Canceling a subscription stops future renewals, but access may continue until the end of the current billing period.
Deleting your Supernapse account does not automatically cancel an active store-managed subscription.
If you are unsure where your subscription started, contact support using the account email tied to your subscription.
For billing or refund questions, include the platform used for payment and any receipt or order identifier available.

Important: Before deleting an account, cancel any active subscription through the store or checkout provider where it was created.

Review the policies that explain how Supernapse handles data, service access, AI features, subscriptions, and user responsibilities.